Did you know that 1 in 7 Australians will have a communication difficulty at some stage in their life?

Communication access “aims to create a world where people who have communication difficulties are able to communicate successfully with everyone” (Scope)

This means that people who may have communication challenges (for any range of reasons eg. intellectual disability, hearing loss, complex communication needs, English as a second language) feel welcomed and accepted as customers, and that their interactions with services (both staff interactions and self service) are as successful as possible.

The Communication Access Symbol was launched by Scope in 2011.

This symbol certifies that:

  • a business has met and adheres to a set of 10 registered standards around Communication Access
  • measures are in place to give users of the service confidence that their form of communication will be valued
  • staff have awareness and training  
  • resources are available that will support successful communication.

This symbol is supported by NDIS and Speech Pathology Australia and is seen as the last piece of the access puzzle to ensure a welcoming and inclusive experience for all customers.

Communication Access Logo


For more information and to get your business awarded the Communication Access symbol, click the button below.

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